You can click here and to order prescriptions and pharmacist only medicines through our Ramsay Pharmacy app or website platform. These platforms are operated by MedAdvisor International Pty Ltd and we recommend you review the terms and conditions of those platforms before ordering any products or using any services offered on the platforms.
Prescription pet products are available to order through the Ramsay Pharmacy website.
Why do I need to send in my pet’s prescription and where do I send it?
It’s a legal requirement that the original, hardcopy, pen-signed prescription is sent to us so we can fulfill your order. The name of your pet and prescription product on the prescription must match the name of your pet on your order and the product that you have placed an order for.
Please post the original prescription to:
Ramsay Pharmacy
Pet Script Returns
Reply Paid 89090
BRISBANE CITY QLD 4000
You do not need to affix a stamp, this will be free postage.
How long do I have to send my prescription to you?
For orders for prescription pet products, we ask that you send your prescription so that it is received by us within 10 business days of your order date. Prescriptions must be received by us within 10 business days of your order date, or your order may be cancelled.
What if my prescription does not reach you in time?
If we receive a prescription from you after the required 10 business day timeframe and your order has not been cancelled, we will process your order as usual. If we receive a prescription from you after the required 10 business day timeframe and your order has been cancelled, we will use reasonable endeavours to contact you to see if you would like to place another order. If you do not wish to place another order or do not respond, we will return your prescription to the delivery address stated in your order.
Even if a prescription has not been received in time and your order for the prescription products is cancelled, we will endeavour to fulfill any non-prescription products in your order and issue a refund for the prescription products.
What happens to repeats on my pet’s prescription?
We will keep any repeats for the prescriptions you send to us on file so that you can order future prescription pet products without having to mail the prescription to us again.
Upon checkout you’ll have the chance to select if the prescription is new or a repeat , simply click ‘my original prescription is already with the Ramsay Pharmacy online store’ and we’ll know to pull the repeat prescription from our records.
What if I want my pet’s original prescription returned to me?
We are happy to return prescriptions and repeats upon request. You can contact us on 1800 RAMSAY (1800 726 729) 9am to 5pm on business days in Australia or email us at onlinestore.rpg@ramsayhealth.com.au to request that your prescription is returned to you.
Our delivery service provider is Australia Post.
The following delivery options and fees apply to all online orders:
We aim to process orders within two business days of the order being accepted for orders that do not contain prescription pet products and within two business days of receipt of a valid prescription for orders containing prescription pet products, however factors beyond our control may delay fulfilment. Order fulfilment and delivery times may vary during peak periods. We generally do not process orders on Saturdays, Sundays or public holidays in Australia.
Estimated delivery timeframes after dispatch are available on the Australia Post website. Please note that circumstances beyond our control and beyond the control of our delivery service provider can affect the estimated delivery timeframes, sometimes without notice.
We deliver Australia wide however cannot deliver to PO boxes, so please ensure you list a street address.
After purchasing online, you will receive an order confirmation email from us, and once your order has been shipped you will receive an email from Australia Post with all of your tracking information. Simply follow the prompts in that email to track your order.
We do not currently offer change of mind returns but if you receive a faulty product or a product with a problem, then we will provide you with a refund, replacement or repair in accordance with our returns policy and your rights under the Australian Consumer Law. Our returns policy can be viewed as part of our terms and conditions here.
If you receive a faulty product or a product with a problem, then we will provide you with a refund, replacement or repair in accordance with our returns policy and your rights under the Australian Consumer Law. Our returns policy can be viewed as part of our terms and conditions here.
If we sell you a product with a major problem, you are entitled at law to the choice of a refund or a replacement of the same type of product. Alternatively, you can choose to keep the product and we will compensate you for the drop in value caused by the problem.
A major problem means the product:
If we sell you a product with a minor problem, you are entitled at law to ask us to repair or fix the problem or, if a repair is not possible or we cannot do within a reasonable time, you can ask us for a refund or a replacement.
We may require evidence from that the product has a problem and your proof of purchase and we may seek to contact the manufacturer to resolve the issue with the product.
All time limits under the Australian Consumer Law apply to your entitlements in these terms and conditions.
If you have received a faulty product, please contact us on onlinestore.rpg@ramsayhealth.com.au or 1800 RAMSAY (1800 726 729) 9am to 5pm on business days in Australia to discuss your options.
Please contact us on onlinestore.rpg@ramsayhealth.com.au or 1800 RAMSAY (1800 726 729) 9am to 5pm on business days in Australia.
It’s easy! Browse through our product categories and for any products you wish to purchase click the ‘add to basket’ symbol. When you’re ready to checkout click the shopping cart icon at the top of the page, fill in your details for delivery and payment (we accept Visa and Mastercard), and follow the steps to complete your order.
If your payment fails, you’ll be able to process the order again with the same or alternate card. If your card declines repeatedly, we suggest getting in contact with your financial institution if you believe the problem is in error.
Please contact onlinestore.rpg@ramsayhealth.com.au and provide details of the item and we’ll come back to you as soon as possible with a solution.
Once your order has been placed we begin processing it, so unfortunately we cannot change or cancel your order once placed. If your products meet the return conditions in our returns policy you’re more than welcome to return your product in accordance with that policy.
Your personal information will be handled in accordance with our privacy policy which can be accessed [here].
[We do not store your credit card details and our website is endorsed by an SSL certificate for security purposes. We do not see your credit card details when purchasing online, and all transactions are performed by the banking institutions.]
Simply tick “Yes I’m a rewards member” when checking out and we’ll add the points to your account when your order is shipped. Please allow at least 5 business days for your rewards points accrued from online orders to show in your account. Unfortunately, you currently cannot redeem better rewards points online, but we are working on making this option available! You cannot earn points on prescription medication.
You can find our current catalogue online here.
There may be some circumstances where it is necessary for us to cancel your order even if you have already paid for it and received an order confirmation.
This includes where:
We will only reject an order where it is necessary or reasonable for us to do so.
If we reject an order, then we will aim to notify you of that rejection and arrange a refund as soon as possible. Refunds may take several business days to appear on your statement.
For customer enquiries on your order or about our products please phone 1800 RAMSAY (1800 726 729) 9am to 5pm on business days in Australia. You can leave a message outside business hours and we will return your call. Alternatively you can email us at onlinestore.rpg@ramsayhealth.com.au
For pharmacist-only and prescription medicines information please phone our Greenslopes Pharmacist on (07) 3329 4899 24hrs per day.
For serious illness or injury that is critical and requires urgent attention, call triple 0 (000) for an ambulance or go to your local hospital emergency department.
Judevie Pty Ltd is the Ramsay Pharmacy franchisee name that owns the location our ecommerce orders are packed and dispatched from.